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Customer reviews of Barclay Wood Motor Co Ltd

At Barclay Wood Motor Co Ltd we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Barclay Wood Motor Co Ltd

Barclay Wood Motor Co Ltd

All 106 customer reviews

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  • 5

    A car for Christmas

    By Kieron and Ella E on 27 December 2021 | Purchase not verified

    I never normally write reviews… But felt on this occasion I need to give credit where credit is due. We had a specific car in mind. colour, shape, mileage, price was all perfect and Nic had the car that we wanted. The only problem was that I called him on Christmas Eve as he had just shut up shop and was driving home to his family.. I did everything in my power to get him to leave his family and come back to the garage so that I could get this car. Full credit to Nick .. as family came first! Nevertheless the following day even though it was a bank holiday he came down and showed us around the the car and everything was as described. He was very patient and answered all of our questions. I cannot recommend this gentleman more highly! He actually does want his customers to be happy when they leave. Very professional and great customer service. Thank you Nic.

  • 5

    Very friendly and helpful

    By Andy B on 23 November 2021 | Purchase not verified

    Nic and Chris were extremely friendly and welcoming when we arrived. Nic dealt with us for the most part and he was very patient and understanding. Both the guys ensured we were comfortable the whole time we were there and offered us drinks etc. We managed to come to a deal with Nic and drove away happy! Thank you very much for your amazing customer service as well as being so accommodating to our needs. 10/10 recommend!

  • 5

    By Ash T on 22 October 2021 | Purchase not verified

    Great car, great service. Very helpful staff and very looked after

  • 5

    By Anonymous on 20 October 2021 | Purchase not verified

    Trustworthy and competent. They know what they are doing.

  • 5

    Friendly and very accommodating

    By Anonymous on 02 August 2021 | Purchase not verified

    The staff were very friendly and accommodating, the car was immaculate as advertised and the purchase process was swift and efficient. The garage also delivered the car to my door free of charge, despite being a considerable distance from the dealership. Excellent service, highly recommended.

  • 5

    Excellent customer service

    By Lyndsay F on 09 April 2021 | Purchase not verified

    Excellent service. Purchased a BMW from Nick which i am really happy with. The customer service was outstanding from enquiring through to purchasing my vehicle. Nick and his worker were genuine and lovely people who shared lots of information and advice on my purchase. Really lovely garage would recommend highly.

  • 5

    White BMW from a friendly garage

    By fraser m on 09 April 2021 | Purchase not verified

    Amazing guy and so helpful and friendly. He helped us so much in finding the right car for my wife. She is over the moon and loved the hot choc

  • 5

    Reassuringly good service before and after sale.

    By Amanda P on 07 April 2021 | Purchase not verified

    Excellent service from 2 guys genuinely interested in cars as opposed to just making a sale . Nic and Chris took the time to talk me through the car, history etc and serviced the car ( properly ) before I drove it away . Nic was keen to reassure me he likes to keep his customers happy and indeed when I had to contact him re an issue post sale he was quick to rectify it . Both my Husband and I would do business again with Nic. He is decent .

  • 5

    Warranty wasn't fulfilled

    By Michaela P on 27 February 2021 | Purchase not verified

    Due to corona I wasn’t able to visit the garage in person, therefore I had the car delivered to my address in Essex in December. Customer service was excellent while purchasing the car, but soon went downhill as I noticed a few things wrong with my VW polo. For example, underneath the car mat the actual carpet is ruined (conveniently this wasn’t displayed in any of the pictures on auto trader and the payment had already been made so there wasn’t much I could do). Nic at first appeared helpful, promising to resolve another issue of a faulty sat nav system by sending me a new genuine VW sd card (since the one he had installed was a knock-off from eBay) but later refused to send a genuine one as they were too expensive so another knock-off would be fine. My Dad even contacted Nic who then promised to send a new sd card for the sat nav back on January 13th. With that said, more than 2 months has passed and I still haven't received anything. If you look at all of the negative reviews on both auto trader and google for this garage, they follow the same trend - the promised warranty is never fulfilled. Nic no longer responds to my emails and has even blocked my number so that I cannot call to enquire about whether he has actually sent me a sat nav sd card. He had repeatedly avoided responding to my texts and left me on "read" without a response for weeks at a time. If you purchase a car from here, I hope it doesn’t have any issues because this dealership certainly isn’t going to take any responsibility for them.

  • 5

    Sold my mini!

    By Karen B on 09 September 2019 | Purchase not verified

    Sold a car to Barclay Wood Motor Company. Very straightforward process, no hassle at all and Nick is a pleasure to deal with - would happily recommend.